Employment | Nippersink Library

OPENINGS

you are interested in working at the Nippersink Public Library District please email your cover letter and resume to Library Director Dana Fanslow at danaf@nippersinklibrary.org.

Customer Services Clerk

The Customer Service Clerk provides a welcoming and high-quality customer service experience to all patrons. This position requires strong interpersonal skills and proficiency with current technology. The role primarily involves staffing the circulation desk, assisting patrons with reference and readers’ advisory services, checking out materials, and managing library accounts. It also includes instructing and supporting patrons in the use of library equipment, software, and services. This position is cross-trained in the Youth Services Department and may be called upon to cover the Youth Circulation desk and assist with programs as needed. The Customer Service Clerk reports to the Adult Services & Circulation Manager.

Duties and Responsibilities

Customer Service

Perform all opening, closing, and daily operational procedures.
Provide prompt, courteous, and effective assistance to patrons regarding library materials, equipment, and services.
Demonstrate proactive problem-solving skills and sound judgment to adapt procedures and maintain excellent customer service.
Deliver accurate reference and readers’ advisory assistance in person, by phone, and electronically.
Handle small cash transactions accurately.
Foster a welcoming environment for all patrons and ensure safe conditions for staff, the public, and library operations.
Positively represent the library’s mission, vision, and values to both staff and the public.
Resolve conflicts professionally and effectively with adults, caregivers, and minors.
Ensure equitable and respectful service for patrons of all ages and abilities.

Collection Development

Support collection development in the Adult Services Department as directed by the Adult Services & Circulation Manager.
Tasks may include shelf reading, shifting, evaluating and repairing materials, mending, processing, weeding, and ordering.

Continuing Education

Stay informed about trends and updates at the local and regional library level.
Participate in professional development relevant to areas of responsibility.
Stay current on pop culture, social media, and patron interests to enhance programming and outreach.
Read professional literature and attend meetings, webinars, and workshops as appropriate.

Programming & Outreach

Collaborate with the Adult Services Programmer and Youth Services Manager on programming and outreach efforts.
Be familiar with scheduled programs to promote participation and answer patron inquiries.
Create and maintain displays throughout the library based on themes, seasons, authors, or special occasions.
Assist with outreach efforts such as Homebound deliveries, Senior Center visits, and other community events.
Participate in community engagement activities as needed.

Other

Maintain a thorough understanding of library policies and procedures and exercise sound judgment when applying them.
Perform other related duties as assigned, including compiling reports and completing administrative tasks.

Requirements for All Employees

Ability to communicate clearly.
Promote a safe working environment.
Provide courteous and friendly service to patrons and staff.
Foster a welcoming and inclusive environment for patrons and staff.
Adhere to opening and closing procedures as required.
Availability for evening and weekend hours as needed.

Qualifications

Education: Completion of some college or university courses preferred

Experience: 1–3 years of library experience or experience in a related field preferred.

Knowledge, Skills, and Abilities

Proficiency in Microsoft Office, email, social media, and web-based applications.
Strong organizational skills and attention to detail, with the ability to prioritize tasks in a fast-paced environment with frequent interruptions.
Responsive to communication via text and email.
Ability to manage multiple projects simultaneously and meet deadlines.
Strong interpersonal skills with the ability to relate positively and effectively to patrons of all ages and abilities.
Demonstrated understanding of the importance of teamwork in a small library setting, as well as the ability to work independently.
Proactive mindset with the ability to use initiative and exercise sound judgment.
Ability to identify and respond to patron needs by delivering effective library services and programs.
Willingness to learn new skills, adapt to change, and embrace evolving technologies and procedures with a positive attitude.
Must be able to pass a background check.

Physical Demands

The physical demands described here represent those required to perform the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities.

While performing the duties of this job, the employee will intermittently stand, sit, and walk. The position requires talking and hearing. Specific vision requirements include close and distance vision and the ability to adjust focus. The position requires the ability to use hands to handle or feel equipment and objects and to reach with hands and arms. Occasional bending, stooping, and climbing are required. The employee must occasionally lift up to 25 pounds and push or pull up to 100 pounds.

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Youth Services Programmer, Elementary (25 Hours per week)

The Youth Services Programmer will be primarily responsible for planning and implementing programs, services, and outreach activities for the Library’s elementary-aged patrons (ages 5–11). This position is also cross-trained in Circulation and may occasionally be required to cover the Circulation desk. This is a half-time, 25-hour-per-week, non-exempt position. The Youth Services Programmer reports to the Youth Services Manager.